*All stylist at The Edge Salon are independent, therefore The Edge Salon will not offer Free services or Refunds. That will be between you and the stylists

MISSED APPOINTMENTS

A No Call/ No Show fee will be collected for any appointments canceled less then 48 hrs and missed appointments

**AFTER 2 NO CALL/NO SHOW APPOINTMENTS YOU MAY LOSE YOUR APPOINTMENT BOOKING PRIVILEGES, YOU MAY BE SEEN AS A WALK IN CUSTOMER…

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minute grace period.  After that time, we will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Or reschedule and a 50% no show/ late cancellation fee may apply at stylist discretion.

Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!

Guarantee Services

 We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you contact your stylist within 5 days of your appointment so that we may schedule you to have your services corrected by your stylist*.  Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.

 *All stylist at The Edge Salon are independent, therefore The Edge Salon will not offer Free services or Refunds. That will be between you and the stylist.

Children Safety

 We prefer that children NOT accompany clients while receiving services. Chemicals services can take a long time to complete and we are unable to watch your children for you if the become restless. We understand that sometimes you HAVE to bring your children, please have something to occupy them if you will be here a long time.

THANK YOU FOR YOUR UNDERSTANDING